Cancellation by the User
In case of requests for order cancellations, www.nutrifyt.com, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if www.nutrifyt.com receives a cancellation notice and the order has not been processed/ approved by www.nutrifyt.com, www.nutrifyt.com shall cancel the order and refund the entire amount to User within a reasonable period of time.
It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if thewrapped tape/securitypouch on sent parcel seems tampered anywhere or if there is any leakage of powder from within the parcel. If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package. Return the package to the delivery person. Also, please call our customer care at +91 9711136789 or email us at firstname.lastname@example.org mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand-new parcel is sent again. If a damaged parcel/product is accepted, www.nutrifyt.com will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery. Thus, its highly recommended to check the condition of parcel before accepting the delivery.
See our Parcels packaging here: www.nutrifyt.com Please make sure that you provide us correct and complete address & phone number. Incase your address is not complete or phone number is not correct, there will be delay in getting your order delivered. If a parcel returns to us due to wrong address or incomplete/incorrect phone number, we will have to cancel your order and levy a cancellation charge of 7% of invoice for payment gateway charges and Rs.200-400 deduction from invoice amount depending on the weight of the order as courier charges.
www.nutrifyt.com takes utmost care of all the products at various different stages - be it in manufacturing or in its storage after manufacturing or final check before its dispatched to our customers. We do not replace a product which has already been opened and consumed. We can replace a product which is not yet opened. Kindly refer to our "Returns policy" on top of this page for further details for replacement of such parcels.
BANK DEPOSIT orders, Order received during "Sale Offers" and "Deal of the Day" are not refundable. How do I cancel an order on nutrimed.co.in? If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by calling us on our customer care number in working hours. Kindly do not write email about cancellation as we might not be able to check your email in time and your order may get dispatched already by the time we read the email. Orders received during "SALE OFFERS" & "DEAL OF THE DAY" are not cancellable or replaceable. No changes can be made to orders received during "Sale Offers" & "Deal of the Day".
For outright cancellations by you:
If the cancellation is after your product has been shipped:
Incase your payment is deducted from your bank account/card and your order status is "Failed", kindly contact us on +91 9711136789 or write to us on: email@example.com with Transaction ID (which you will get by SMS incase of a successful payment) and we will resolve the issue as soon as possible.
www.nutrifyt.com reserves the right to refuse service or cancel orders at its sole discretion.
is acceptable to User and User shall not create any dispute on the decision taken by www.nutrifyt.comon cancellation.