Menu
Your Cart

Terms & Conditions

The Website Owner, including subsidiaries and affiliates (“www.nutrifyt.com” or “we” or “us” or “our”) provides the information contained on the stated website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Terms & Conditions -

Welcome to “www.nutrifyt.com” If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern“www.nutrifyt.com” relationship with you in relation to this website. The term “www.nutrifyt.com” or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without [business name]'s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

It is said that you are agreed and accepted all terms in full to use or access our website:


All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website.


If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives. Due to the communication standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP).


This information is used to analyze overall trends to help us improve our service. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies. We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration.


We allow other companies, to serve advertisements to you. These companies include third party ad servers, ad agencies, ad technology vendors and research firms. We may "target" some ads to you that fit a certain general profile. We do NOT use personally identifiable information to target ads. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website.


This privacy policy applies to websites and services that are operated and managed by us. We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.


The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website. The Website may enable you to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. We hereby expressly disclaim any liability for any misuse of such information that is made available by visitors in such a manner. We value the privacy of information pertaining to our associates.


The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law. Not withstanding the above, we may share some of the aggregate findings and details with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business without obtaining any approval from you. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.


We do not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number. Refusal of service: We reserve the right to refuse service to anyone at any time. We reserve the right, in our sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.




Shipping Policy

www.nutrifyt.com is highly committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. We provide free shipping to all of our valued customers.


Suggestion


  • Parcels can take anywhere from 3-10 working days to get delivered. It takes upto 3 working days to process and dispatch orders from our warehouse.
  • So, it is suggested to place the order on our website AT LEAST 10 DAYS in advance so that your order reaches you without any delay.
  • Our parcels are packed very carefully by using 3-ply tough cartons with additional bubble wrap put inside the parcel for safety of the products and additionally we wrap up the whole carton with security pouches / tape. Parcels are sent all over India through reputed courier companies.
  • Once the order is dispatched from our warehouse, we will send you the tracking number and courier name details on your registered email / SMS or on both.
  • Customers can use sent tracking number which they received on their emails to track their parcels from here : https://www.nutrifyt.com/track-your-order

Expected delivery time-frame:- (Parcels can still take upto 10 working days to get delivered irrespective of the estimated delivery time given below)

DELHI-NCR order=2-3 working days.

A1 & A2 Metro cities(Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad) = 3-6 working days.

Rest of India= 5-10 working days.

Remote locations such as North East= 7-12 working days..


If delivery is delayed due to some natural calamity such as flood, earthquake etc., www.nutrifyt.com will not be held liable for the unexpected delay in delivery in such cases.


IN CASE OF ANY INQUIRIES/PROBLEMS RELATED TO PARCELS, kindly contact on below provided customer care numbers and inform them your tracking number to get the issue sorted out: If courier companies are unable to resolve the issue, then kindly contact us on:- support@nutrifyt.com and we will get the complaint resolved as soon as possible from our end. Courier customer care no. - (Courier Partner's Customer Care No.)

What if the product I received is in damaged condition?


It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Very minor spillage from pouches is not eligible for replacement as we tape up all pouches in bubble wrap, so that even if such micro-spillage occurs, all inside contents are still safe. In case of such micro-spillage, its recommended to transfer contents of the packet to any airtight jar to retain shelf life of the supplement. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered anywhere or for any kind of powder leakage from the parcel.


If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package.NO COMPLAINT FOR DAMAGE WILL BE ENTERTAINED ONCE PARCEL IS ACCEPTED AT TIME OF DELIVERY WITHOUT MENTION OF DAMAGE ON DELIVERY SHEET (where signature is given at time of accepting the parcel from the courier company). Return the package to the delivery person. Also, please email us at support@nutrifyt.com mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again. If a damaged parcel/product is accepted, www.nutrifyt.com will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery. Thus, its highly recommended to check the condition of parcel before accepting the delivery. See our Parcels packaging here: www.nutrifyt.com


Please make sure that you provide us correct and complete address & phone number.

In case your address is not complete or phone number is not correct, there will be delay in getting your order delivered. If a parcel returns to us due to wrong address or incomplete/incorrect phone number or due to unavailability of the customer multiple times during delivery attempts by courier company, we will have to cancel the order and levy a cancellation charge of 7% of invoice for payment gateway charges and 2-way courier charges@Rs.125/kg (sending & returning of the parcel).


Why cannot the Product be shipped to my area ?


Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But If order can or cannot be delivered to your address also depends on:-


  • Whether our trusted delivery partner can deliver at your address.
  • Legal Restrictions, if any, on shipping particular products to your location.
  • The availability of reliable courier partner in your location.

CASH ON DELIVERY:We also offer COD service.


Check all our Payment options by clicking here: www.nutrifyt.com




Return & Refund Policy

Cancellation by the User


In case of requests for order cancellations, www.nutrifyt.com, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if www.nutrifyt.comreceives a cancellation notice and the order has not been processed/ approved by www.nutrifyt.comwww.nutrifyt.com shall cancel the order and refund the entire amount to User within a reasonable period of time.


  • www.nutrifyt.com will not be able to cancel orders that have already been processed, it is pertinent to note that the www.nutrifyt.com has the full right to decide whether an order has been processed or not. User hereby agree and undertakes that the decision taken by the www.nutrifyt.com is acceptable to User and User shall not create any dispute on the decision taken by www.nutrifyt.com on cancellation.
  • www.nutrifyt.com reserves the right to cancel any orders that classify as 'Bulk Order' as determined by www.nutrifyt.com as per certain criteria. www.nutrifyt.comReward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
    1. Products ordered are not for self-consumption but for commercial resale;
    2. Multiple orders placed for same product at the same address;
    3. Bulk quantity of the same product ordered;
    4. Invalid address given in order details;
    5. Any malpractice used to place the order.
  • www.nutrifyt.com Reserve the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to user;
  • Limitation of Liability: Under no circumstances www.nutrifyt.com liability shall exceed giving the User a replacement of the same product/ alternate product of the same value;
  • These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in New Delhi (India) only.

Return Policy


It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if thewrapped tape/securitypouch on sent parcel seems tampered anywhere or if there is any leakage of powder from within the parcel. If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package. Return the package to the delivery person. Also, please call our customer care at +91 9711136789 or email us at support@nutrifyt.com mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand-new parcel is sent again. If a damaged parcel/product is accepted, www.nutrifyt.com will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery. Thus, its highly recommended to check the condition of parcel before accepting the delivery.


See our Parcels packaging here: www.nutrifyt.com Please make sure that you provide us correct and complete address & phone number. Incase your address is not complete or phone number is not correct, there will be delay in getting your order delivered. If a parcel returns to us due to wrong address or incomplete/incorrect phone number, we will have to cancel your order and levy a cancellation charge of 7% of invoice for payment gateway charges and Rs.200-400 deduction from invoice amount depending on the weight of the order as courier charges.


Replacement Policy


www.nutrifyt.com takes utmost care of all the products at various different stages - be it in manufacturing or in its storage after manufacturing or final check before its dispatched to our customers. We do not replace a product which has already been opened and consumed. We can replace a product which is not yet opened. Kindly refer to our "Returns policy" on top of this page for further details for replacement of such parcels.


  • Products cannot be replaced incase you do not find the taste or aroma satisfactory as per your preference. We use imported flavouring agents and sweeteners from UK and Switzerland in all our products. Taste is a subjective matter & one person's taste preference is not always same as another person's preference.
  • Products cannot be replaced on your personal notion/opinion about its solubility/aroma/taste. Different supplements have different solubility/texture/aroma/taste as per their physical & chemical properties and customers should know that www.nutrifyt.com is providing them these supplements in their utmost premium quality after being manufactured/packed in an FSSAI licensed and ISO certified factory
  • Products cannot be replaced on complaint about change in its taste since we as a healthcare supplements manufacturer focus solely upon delivering promised nutrition value (as per nutrition table of respective products) and certain ingredients such as source of flavors can be changed without any notification to customers since we always try to improve & take the taste furthermore to next level.
  • If a customer has any doubts about our product quality, they can get it lab checked anywhere for their own satisfaction since we have full confidence on quality of our products since we meet, match and follow stringent international protocols of manufacturing and repacking.

Refund Policy


BANK DEPOSIT orders, Order received during "Sale Offers" and "Deal of the Day" are not refundable. How do I cancel an order on nutrimed.co.in?If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by calling us on our customer care number in working hours. Kindly do not write email about cancellation as we might not be able to check your email in time and your order may get dispatched already by the time we read the email. Orders received during "SALE OFFERS" & "DEAL OF THE DAY" are not cancellable or replaceable. No changes can be made to orders received during "Sale Offers" & "Deal of the Day".


For outright cancellations by you:

  • If you cancel your order before your product has been shipped, we will refund the amount after deducting the payment gateway processing charges of 7% of invoice value. Cancellation is not possible after the parcel has been dispatched already.

If the cancellation is after your product has been shipped

  • If you have received the product, it will be eligible for replacement, only in cases where the product is still not opened and is intact in its original packing. Order return request will only be accepted within first 5 days from receiving of the parcel. After that, product is not eligible for return.
  • You will have to send the parcel back to us by any courier on your own expenses (we do not arrange reverse pickup) with proper packing so that it reaches our warehouse safely. Once parcel is received back, it will be inspected whether it is used or not and if it is not used, we will refund your payment after deducting 7% of invoice value as payment gateway charges and original courier charges (@Rs.125/kg) which have been spent in sending the parcel to you.
  • Refunds will be made in the same form that the payment is received within 4-5 working days from the date of cancellation of order.

Incase your payment is deducted from your bank account/card and your order status is "Failed", kindly contact us on +91 9711136789 or write to us on: support@nutrifyt.com with Transaction ID (which you will get by SMS incase of a successful payment) and we will resolve the issue as soon as possible.


www.nutrifyt.com reserves the right to refuse service or cancel orders at its sole discretion.


is acceptable to User and User shall not create any dispute on the decision taken by www.nutrifyt.comon cancellation.


www.nutrifyt.com reserves the right to cancel any orders that classify as 'Bulk Order' as determined by www.nutrifyt.com as per certain criteria. www.nutrifyt.comReward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale;
  2. Multiple orders placed for same product at the same address;
  3. Bulk quantity of the same product ordered;
  4. Invalid address given in order details;
  5. Any malpractice used to place the order.

www.nutrifyt.com Reserve the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to user; Limitation of Liability: Under no circumstances www.nutrifyt.com liability shall exceed giving the User a replacement of the same product/ alternate product of the same value; These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in New Delhi (India) only.